Refund policy
Thank you for shopping with Mint Lenora. We take pride in offering high-quality necklaces that make meaningful and lasting gifts. Please read our return policy carefully before making your purchase.
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CUSTOMER SUPPORT
For any questions or assistance, please reach out to mintlenoraa@gmail.com — our support team will be happy to help.
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SALES
We take great care to ensure every necklace meets our quality standards. However, if your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery for review.
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RETURN AUTHORIZATION
Returns or exchanges must be approved before shipping any item back. Once your request is reviewed, we’ll send specific return instructions by email. Unapproved returns will not be accepted.
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SHIPPING COSTS
We currently do not offer free shipping. All shipping fees, including returns, are the responsibility of the customer unless the return is due to an error on our part.
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CANCELLATIONS
Orders can only be canceled within 1 hour of purchase. After that, production or processing begins and cancellations cannot be guaranteed.
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